Reporting & Statistics

Inbound reporting tab
Navigating to the "Inbound Reporting" tab provides access to several reports,  including: 1) Hourly call totals over the last day 2) Average ...
Tue, 5 Mar, 2019 at 4:33 PM
How to access statistics per DDI
Statistics can be accessed by using the Customer Web Portal. To retrieve statistics using the web interface: Log in via https://services.telency.com/o...
Wed, 27 Mar, 2019 at 11:19 AM
How to view an Extension User's inbound Call Detail Records (CDRs)
The call statistics for an external number can be viewed using the Customer Web Portal. Select the external number and click on the small bar-graph i...
Wed, 27 Mar, 2019 at 11:26 AM