Web Portal

How to locate the customer web portal
The Customer Web Portal is at: https://services.telency.com/osm/security/login.  Alternatively, go to http://www.telency.com and click Login in the top rig...
Mon, 4 Mar, 2019 at 12:52 PM
How to use the customer web portal
Extension User Guide Web Portal access You should have received an email from no-reply@telency.com (It may be in your Junk folder) with a link th...
Tue, 28 May, 2019 at 4:53 PM
How to add a voicemail greeting via the extension user portal
If uploading a greeting, the file format needs to be .wav (16-bit PCMA Mono 8kHz) The type of .wav is important. Please ensure the customer is not using ...
Mon, 4 Mar, 2019 at 10:29 AM
How to enable personal call recording
Call recording is managed via the End User Portal. To configure call recording: Log in to the Telency End User Portal. From the User configuration pag...
Tue, 28 May, 2019 at 4:37 PM
How to record calls on demand when using a Polycom or Yealink Handset
When on a call, if you are using compatible handset from the Polycom or Yealink range  a record button will appear, once pressed you will hear a tone and re...
Tue, 28 May, 2019 at 4:43 PM
How to record a call on demand using IOS App or Android App
When on a call, a red record button will appear on your device, once pressed you will hear a tone and recording will commence, press it again and it will st...
Tue, 28 May, 2019 at 4:48 PM