• If uploading a greeting, the file format needs to be .wav (16-bit PCMA Mono 8kHz)
  • The type of .wav is important.
  • Please ensure the customer is not using Internet Explorer. Modern browsers such as Chrome / Opera / Firefox and Edge should all be fine.

  1. Log in to the Telency Extension User portal and navigate to Settings in order to Display the Voicemail Greeting options shown above
  2. Click on "Upload Greeting" to upload a pre-recorded greeting or “Record Greeting” and the Press “Record” to start recording.
  3. When the recording is complete, press “Stop” and the play icon to play back the recording.
  4. If happy with the Recording press OK and then “Save Voicemail Settings” to confirm the changes.